一、服务承诺 1、以客户为中心 腾隆塑机服务人员时刻为用户着想，及时解决设备出现的问题，明确用户的时间就是金钱这一道理。腾隆塑机服务以遍布全国的代理工厂和办事处为依托，形成完善的售后服务网络，配备充足的售后服务资源，工厂内的技术、生产、销售等部门优先满足服务需求，从而确保了服务质量和及时性。 2、全程超值服务 用户感触到的腾隆塑机服务，是无时不在、无处不在的。围绕着客户，腾隆塑机服务开展客户培训、技术咨询、客户拜访、重点工程服务等，让客户感受到不只是购买了一台产品或设备，而是购买了整套、完善的服务。 3、全面、主动、及时 用最快速度，最短时间、最佳途径赶赴现场，实施全面、及时、准确快捷的服务，为用户赢得时间、创造效益。全面、主动、及时等服务要求的内涵，正是对腾隆塑机服务精神和标准的诠释 。 二、服务理念 1、服务≠售后≠维修 服务在腾隆塑机，不是简单的维修，它既是产品销售的最后一个环节，又是产品研发的第一个环节，它贯穿于产品开发、设计、制造及售后、售中、售后整个企业经营活动的全过程； 服务就是发现用户需求并快速满足的过程； 服务就是要创造用户感动，实现增值。 2、目的 建立与腾隆塑机企业文化相适应的服务文化及理念体系，助推“腾隆塑机机械”品牌的建立与传播； 通过整合内部资源，快速组建一支技术过硬、有责任心、有创业激情的高素质服务管理团队，为腾隆塑机售后服务模式奠定良好的基础。 3、思路 运用一切可利用资源，创造和提升和谐的服务能力； 资源到位、信息畅通、运行有序、程序受控、确保效果。 First, service commitments 1, take the customer as the center Teng long molding machine for the sake of users, the service personnel time to solve the problems about equipment in time, understanding the reason users' time is money. Teng long molding machine service based on agent factories and offices across the country, forming perfect after-sales service network, equipped with adequate after-sales service resources, build has more than 100 service engineer team, the hotline, computer ERP information management system, technology, production, sales and other departments within the plant priority to meet service requirements, to ensure that the service quality and timeliness. 2, the entire premium services Touch to rise grand molding machine service users, is an ever-present, everywhere. Around the customers, teng long molding machine service for customer training, technical advice, customer visits, key engineering services, etc., let the customer feel not just bought a product or equipment, but bought a complete set of, perfect service. 3, comprehensive, initiative, and in a timely manner With the fastest speed, the shortest time, the best way to the scene, the implementation of a comprehensive, timely, accurate and fast service, to win time and create benefits for the user. Comprehensive and active, the connotation of service requirement in time, it is to rise grand molding machine service spirit and standard. Second, the service concept 1, indicates the post-sale service indicates maintenance Service in teng long molding machine, is not a simple maintenance, it is the last link in product sales, is the first link in product research and development, it throughout the product development, design, manufacture and after-sale, sale and service the whole process of business activities of the enterprise; Service is the discovery and user needs to meet the process; Value-added service is to create the user touched, implementation. 2, the purpose, To be adapted and teng long molding machine enterprise culture system of service culture and philosophy booster "teng long molding machine machine" brand establishment and spread of; Through the integration of internal resources, rapid forming a very skillful with entrepreneurial passion, has the sense of responsibility, high quality service management team, for teng long molding machine after-sales service model to lay the good foundation. 3, way of thinking Use all available resources, to create and promote harmonious service ability; Resources in place, information flow, orderly operation and program controlled, to ensure the effect.